Support Makeover Earns Coremetrics Top Analyst Marks – Even as Company...
Download the Coremetrics success story Every day, more than 2,000 online business sites globally – with transactions representing over $20 billion per year – rely on Coremetrics to optimize their...
View ArticleMetrics that Wow! How Coremetrics Became the Customer Service Model of Success
Metrics that Wow! How Coremetrics Became the Customer Service Model of Success A customer-centric culture has never been more important to organizations than it is today, and the most successful...
View ArticleParaFest Panel Shares Stories, Advice on Making Customer Support a Real...
ParaFest Panel: Support as a Differentiator - Bringing Customers to the Forefront This morning ParaFest ’10 started off with a strong line-up of customer panelists weighing in on everything from how to...
View ArticleDetermining the ‘chatters’ on your support team
Determining the 'chatters' on your support team If you use chat as a support channel, should everyone on the customer support team engage in chats with customers, or just a designated set of agents?...
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