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Support Makeover Earns Coremetrics Top Analyst Marks – Even as Company...

Download the Coremetrics success story Every day, more than 2,000 online business sites globally – with transactions representing over $20 billion per year – rely on Coremetrics to optimize their...

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Metrics that Wow! How Coremetrics Became the Customer Service Model of Success

Metrics that Wow! How Coremetrics Became the Customer Service Model of Success A customer-centric culture has never been more important to organizations than it is today, and the most successful...

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ParaFest Panel Shares Stories, Advice on Making Customer Support a Real...

ParaFest Panel: Support as a Differentiator - Bringing Customers to the Forefront This morning ParaFest ’10 started off with a strong line-up of customer panelists weighing in on everything from how to...

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Determining the ‘chatters’ on your support team

Determining the 'chatters' on your support team If you use chat as a support channel, should everyone on the customer support team engage in chats with customers, or just a designated set of agents?...

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